3.7 Student Complaints and Grievances
Related Minnesota Board Policy: 3.8 Student Complaints and Grievances
Related Minnesota Board Procedure: 3.8.1 Student Complaints and Grievances
Purpose: To ensure students have a process to resolve complaints and grievances and to affirm the college’s commitment to fair and equitable treatment of students.
Part 1: Students’ Right to File a Complaint or Grievance.
A student has the right to seek a remedy for a dispute or disagreement through a designated complaint or grievance procedure. This applied to complaints, including requests for grade reviews, and grievances.
Part 2: Procedures.
The College has established procedures to implement this policy. The student grievance policy and procedures comply with Minnesota State Board Policy 3.8 and Procedure 3.8.1.
Part 3: Scope of Complaint or Grievance Procedures.
This policy applies to complaints, including requests for grade reviews, and grievances.
Policy History:
Date of Adoption: Established prior to 2011
Department / Owner: Academic Affairs
Date and Subject of Revisions:
3/12/2019 Updated MnSCU to Minnesota State; Updated Policy and Procedure number from 2.11 & 2.11.1. to 3.7 & 3.7.1 to align better with State of Minnesota Policy and Procedures; Part 2, the college has now established a procedure; formatting changes.
3/4/2024 Updated references to Minnesota State Policy and Procedure numbers from 3.7 & 3.71 to 3.8 & 3.8.1 to align with current system policies and procedures. Clarified purpose. Identified grade reviews as part of this policy and procedure.
Next Review Date: 3/4/2027